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Reference

Eric Mack, Forbes, 06-04-2018
• "Exclusive: What Fitbit's 6 billion nights of sleep data reveals about us", David
Pogue, Yahoo Finance, 04-01-2018
• "Smartwatch data helped police make arrest in Adelaide murder case, court hears",
Rebecca Opie, ABC, 29-03-2018
• "Is your pet depressed? How to spot animal sadness - and what to do about it", Daily
Mail, 17-01-2016

Chatbot
• "The Short Life of Online Sales Leads", Harvard Business Review, 03-2011
• "Artificial Intelligence Is Here - People Just Don't Realize It", Hubspot Research, 30-01-2017
• "Facebook may be for 'people,' but Messenger is for bots", Mashable, 02-05-2018
• "Can Chatbots Help Reduce Customer Service Costs by 30%?", Chatbots Magazine,
21-04-2017
• "How chatbots can help reduce customer service costs by 30%", IBM, 17-10-2017
• "Understanding The Different Levels of Help Desk Support", Project Management,
06-03-2019 303
• The 2018 State of Chatbots Report: How chatbots are reshaping online experience
(Drift, Audience, Salesforce, myclever)
• "Gartner Predicts a Virtual World of Exponential Change", Gartner, 18-10-2016
• 〈線上拜月老，霞海城隍廟推出線上 Chatbot 求姻緣靈籤〉，蘋果仁，17-03-2019
• "The Griefbot That Could Change How We Mourn", Daily Beast, 01-12-2018
• Chatbot, Wikipedia
• 〈為何港產 chatbot 都「九唔搭八」？〉，立場新聞，20-02-2019

The value of maps
• "Spatial Thinking is Fundamental", Jack Dangermond, Forbes, 02-11-2017
• "Nobel prize in physiology or medicine for finding brain's 'you are here' cells", Ian
Sample and Aisha Gani, The Guardian, 06-10-2014
• Simon Garfield, On the Map : A Mind-Expanding Exploration of the Way the World
Looks (Avery Publishing Group, 2013)
• 〈政府3億發展空間數據共用平台 室內地圖3D化 未來為行人導航〉，《香港01》，10-
03-2019