Page 151 - Are You Future Ready?
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Chapter Two - Right Timing
from Abu Dhabi. She is the Director General of the Smart
Solutions and Services Authority (ADSSSA) and she gave
me the same positive impression.
Abu Dhabi: Advanced geospatial
contact centre
Abu Dhabi is the capital of the United Arab Emirates, the
second largest city in this rich country. It has a population
of nearly three million.
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The ADSSSA is responsible for assisting various
governmental departments to upgrade their services
through information technology. The Authority drafts
policies, formulates strategies, and provides operational
support to achieve the government integration of
information and communication technologies. Its recent
major project is to build a Smart Geospatial Contact Centre.
It is the world's first full-service platform that gathers all
government big data, geographic information, machine
learning and artificial intelligence to provide quality, fast,
and people-oriented services. For example, when a citizen
