Page 88 - Are You Future Ready?

1.7
Chatbot

Today

If you want to find the price of a product or the address of
a company, you can talk directly to a chatbot instead of

searching on the website.
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The chatbot is an emerging product in recent years. It is

a computer programme that interacts with people using
words or in conversation. It is commonly used either in
customer service or as a personal assistant:

1. Customer service - For specific products or services,

such as tracking online shopping, booking airline
tickets, checking bank accounts, etc.
2. Personal assistant - Such as iPhone’s Siri or Amazon’s

Alexa which answers questions on the weather, traffic
conditions, or adjusts the room temperature, or even
briefly describes the calendar event for the day.