Page 90 - Are You Future Ready?

by young people, but the 2018 State of Chatbots Report
found that middle-aged people (over 55 years old) are

also very receptive. More than 60% of the respondents
appreciate the chatbot’s instant reply; 58% of them
appreciate its 24-hour un-disrupted service.

It is because chatbots with artificial intelligence and natural
language processing can quickly respond to customers
by finding answers from the Frequently Asked Questions
(FAQs) and a database.

088
Chatbots are widely used in business, apart from customer
service, recruitment companies also use it for screening

job seekers and checking backgrounds. It is also effective
and accurate in responding to executives' business
inquiries, such as the latest market trend, competitor
information, customer behavioural data, etc.

However, it is interesting to note from various surveys that
most people actually prefer talking to a real person if the
option is available.