Page 277 - Are You Future Ready?

Chapter Four - Right People

Products or services may be extraordinarily innovative or

technologically advanced, but they could still quickly fade
out when moving forward. This has much to do with the
degree of acceptance by their customers.

Although I was alone and my network was not very broad
at the time when I started my business, I always believed
that word of mouth was more valuable than any means
of promotion. Therefore, I spent most of my daytime

travelling between customers’ offices in Central and my
tiny office in Sheung Wan, carrying a large and heavy 275
computer every day.

I kept moving around all the time, with a hope that the
customers might be willing to try my electronic map
software. I entertained customers’ various requirements in
hardware and software, and often offered services free of

charge. Even though I was constantly turned down, I never
stopped visiting the prospective customers.

I valued every one of them, regardless of their position in

the organisation, whether they were frontline users or high-