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level decision-makers. As long as they were willing to give

feedback, I would do my best to improve the products
and services to ensure the highest possible customer
satisfaction. After almost a year, I finally received my first
contract. Later, I established a solid customer base through

word of mouth.

Loyal customer's value

A story about Ryuichi Sakamoto, the Japanese music

276 master and a New York restaurant in the New York Times
has outspread recently. Sakamoto lived in New York where
he used to visit a Japanese restaurant very often. He
thought that its food was excellent, just like the elegant

historical palatial villa, Katsura Rikyu in Kyoto, but the
strong music in the restaurant was not compatible with
the style of food served. As a customer, he went to the
chef and volunteered to design a music playlist for the

restaurant.

In an interview, Sakamoto said: “Normally I just leave if I
cannot bear it. But this restaurant is really something I like,