Page 279 - Are You Future Ready?

Chapter Four - Right People

and I respect their chef, Odo.”

There are so many restaurants in New York. If the chef
does not live up to and beyond customers’ expectations,
how can the establishment earn the customers’ respect

and loyalty?

Some people say that every businessman has to be
deceptive in order to succeed. However, from my 20

years of business experience, I would say that the key
to success is establishing long-term mutual trust with 277
customers.