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/ Chatbots made in Hong Kong /

Recently, I read an article “Why do chatbots made
in Hong Kong give irrelevant answers?" in a local
Chinese media written by a writer with the byline
“working woman in the tech industry”. She shared
the three major difficulties in developing local
chatbots in the first person:

1: Cantonese is complicated
Compared to English, Cantonese causes the
094 computer to be "unable to make any sense
of the matter". The author cited an example:
“The English response to ‘Do you want to
continue to inquire?’ could be ‘YES’, ‘YA’, ‘YUP’ as
confirmation, and ‘NO’, ‘NOPE’, ‘NAH’ as negative
response, most of the confirmed answers start
with ‘Y’, and the negative answers start with
‘N’. As for Cantonese, the confirmation could
be ‘hou2’ ( 好 ); ‘hai6 ’( 係 ); ‘jiu3’ ( 要 ), you need to
teach the chatbot one by one. It is also easy to
confuse them with the negative words, like ‘m4
hai6’ ( 唔係 ) or ‘m4 hou2’( 唔好 ). The confirmation
words appear clearly (‘hai6’, ‘jiu3’), but you have
to teach the chatbot that these are negative
answers.”